Refund policy

Returns & Refunds

This policy applies to purchases made from our store after this policy is published. For earlier purchases, the terms provided when you ordered continue to apply.

Change of mind

We do not offer routine returns or exchanges for change of mind, including ordering the wrong item or deciding that you no longer want an item that matches its description. Please review the product details before ordering. This does not affect your rights if an item is damaged, defective, incorrect, missing parts or materially different from its description, or any rights required by applicable law.

A problem with your order

Email kamilahgorsky18327@outlook.com with your order number and a description of the issue. Please contact us promptly, preferably within 7 days of delivery, so that we can investigate quickly. This request is not a deadline that removes your legal rights. Where possible, include photos of the item, packaging and shipping label, and keep them while we review the issue. Contact us at the same address if your order has not arrived.

How we resolve confirmed problems

We will arrange a suitable solution at no additional cost to you. Depending on the issue, this may be missing parts, a replacement with your agreement, or a refund. A refund for an affected item includes the price you paid for that item and applicable tax, together with any shipping charges that must be refunded under applicable law. We may approve a refund without a return on a case-by-case basis; this is not automatic.

Before returning anything

Contact us and wait for our written instructions before sending an item back. If we require a return for a confirmed problem, we will provide an authorized return address and a prepaid label or another agreed method at no cost to you. Do not return items to the sender address on the parcel or pay for postage before receiving our instructions. We do not charge a restocking fee for a confirmed problem.

Refund timing

We will process an approved refund to the original payment method within 10 business days of approval if no return is required, or within 10 business days after we receive an authorized return. Your bank or payment provider may take additional time to post the funds. If you have not received an expected refund, contact us using the email above. Nothing in this policy limits your rights under applicable law.